We currently operate in Plettenberg Bay only

Click CONTACT US and we will call you back to setup a viewing of your property. We will guide you through the process from there.

Once your property is “guest ready” we will take professional photographs. We receive the photos 24 hours later and have you up and running within 7 business days.

We are used to taking over existing Airbnb listings. We will happily manage any existing guest bookings and incoming guest communications, as long as we can get the right access to your property & listing in the right time frame. We create new booking channel listings linked to our property management system. Once you sign up with us, all of your existing and future bookings will be hosted by TWO KEENS for our agreed hosting fee.

Our listings usually take 3-5 guest bookings to ramp up. Due to the seasonal nature of the vacation rental market, this can vary depending on the time of year.

Your home should be available for vacation rentals for a minimum of 6 months of each calendar year. This makes it worth our while to devote time to marketing and establishing it’s online profile. It also ensures that your place features more prominently in online channel search results.

Your property needs basic items that guests expect in a modern vacation rental. We’ve summarised these below for you. If you don’t have all of these, let us know and we can purchase them and charge you during the on-boarding stage. 

• Uncapped WIFI & Smart TV
• Smart TV or TV with DSTV
• Back-up power solution for loadshedding preparedness – minimum back-up of WIFI, TV and lights. 
• Safety & Security: Either an alarm system or burglar bars and security doors / shutters on openings.
• Bedroom & Bathroom Essentials: 2 x sets of linen and towels for all bedrooms / bathrooms.
• Kitchen Appliances: Toaster, kettle, microwave, bin, cutlery, plates, bowls, cups, glasses, pans, pots, coffee plunger or machine.
• Hair dryer
• Clothes rack
• BBQ (Gas or Charcoal)
• Iron & ironing board, mop & bucket and vacuum cleaner
• Fans for Summer & Heating (or Fireplace) for Winter
• Comfortable seating for the maximum guest capacity of your property.

It’s best practice that items of high monetary or sentimental value be removed from your home for safe keeping and peace of mind. You may leave other personal belongings in the home provided they are stored & locked away and leave sufficient space for guests to unpack their belongings. We suggest that you leave décor and some personal touches in the home as these help create a welcoming environment, however, please remove all personal photos.

We list across all major booking platforms including: 

• Airbnb, 
• Booking.com, 
• Homes & Villas by Marriott Bonvoy, 
• Lekkeslaap, 
• Google Vacation Rentals & 
• Two Keens direct booking website (www.twokeens.co.za/stay-with-us) 

We are active on social media and other local, South African channels to attract potential future guests.

Choose from one of our Hosting Options and then contact us for an estimate tailored to your needs and property.

We release monthly owner statements between the 10th and 15th of each month, covering all bookings that checked in during the previous calendar month. Once the statement is finalized, the payout is processed shortly after.

For example, a statement sent between 10–15 June will include bookings with check-in dates between 1–31 May, and payment will be made shortly thereafter.

We are registered property practitioners with the PPRA and our agency adheres to a strict code of conduct. Funds are administered through a Section 54 (1) Trust account and our agency's FFC (Fidelity Fund Certificate) is available for viewing on request.

We won't charge you for minor maintenance tasks such as changing a light bulb or delivering something to your property. If it needs a handyman or specialist, you'll only pay their fee; there won't be any additional cost from us. Our revenue comes from paid stays, not property maintenance expenses.

Your home is yours to use whenever you like. We would only charge you for check-out cleaning & laundry services after your departure.

We will provide you with access to our Owner Portal where you will see your booking calendar, occupancy, average nightly rate and your revenue for the period.

No. The guest pays a cleaning & laundry fee with their booking. You would only pay for departure cleaning for your own personal stays or pre-arrival cleaning when there has been a longer period of no bookings in your place.

The owner pays for general or deeper cleaning. Some owners have their own domestic cleaner that cares for this on a schedule. Alternatively, we can offer a deeper clean of your home every 6-8 weeks. In the rare event of no guest bookings for 3 weeks or more, we schedule a quick pre-arrival clean, for the owner's account, before the next confirmed booking. This is flexible depending on the needs of your property.

Generally, guests prefer “contactless check-in” and the majority of our reservations are handled on this basis. We keep regular contact with the guest via phone and messaging to ensure their smooth arrival and departure.

We can refer you to a very talented (and reasonably priced) interior decorator.

Yes, we can. We have a network of external suppliers who will provide a quotation for supervised repairs and maintenance.

For all direct bookings and for reservations made through channels other than Airbnb, guests must either agree to a pre-authorisation on their credit card for the damage deposit amount or pay a non-refundable damage waiver. This arrangement ensures that funds are available to cover the cost of repairing or replacing minor damage or loss, up to the agreed damage deposit amount for that reservation.

Our housekeeping and meet-and-greet teams are trained to spot and report any issues immediately. If damage is found, we follow a set process to recover costs within the limits agreed to by the guest before check-in.

Owners should still expect normal wear and tear, and we recommend maintaining short-let insurance for broader protection. We also advise securing personal or high-value items that you do not wish to make available to guests.

No, we only offer a full hosting service. We provide a better guest experience if we exclusively host your property. From experience, mixing responsibilities between TWO KEENS and the owner leads to communication challenges and lower response rates to guest enquiries – all of which affects the guest ratings that your home receives. In addition, we are confident we can achieve a higher income for our owners when we are able to manage your listing, calendar, rates and other parts exclusively.

No, owners do not have access to channel accounts, like Airbnb & Booking.com. All listings are created on TWO KEENS professional channel hosted accounts. 

This is a common question and there is no one-size-fits-all answer. There are many variables that go into pricing a home including size of the home, number of beds, maximum number of guests, neighbourhood, competition in the area, monthly costs, furnishings etc. We are happy to provide you with revenue projections for your home. Please visit: Contact Us.

We use a smart pricing tool called PriceOptimizer, powered by machine learning, to automatically manage and optimise nightly rates across all booking platforms.

Here’s how it works:

It analyses your property’s key features — such as number of bedrooms, amenities, and location — and compares them to similar listings across Plettenberg Bay.

The system adjusts prices daily based on real-time market data, including seasonality, day of the week, holidays, local events, and current demand.

It pushes updated rates automatically to Airbnb, Booking.com, and other platforms, maximizing both occupancy and income — without you needing to lift a finger.

This ensures your property is always competitively priced, capturing higher rates in peak periods while staying attractive during quieter times.

Every booking goes through our professional guest screening system before it’s confirmed. This system uses advanced ID verification and AI-driven risk analysis to flag potential issues before guests arrive. The AI evaluates multiple data points — including identity document validation, payment method checks, and booking behaviour patterns — to assess the likelihood of a guest causing problems during their stay.

For bookings from major platforms (such as Airbnb or Booking.com), we add our own two-tier approach:

Instant Book: Only available to guests with a strong track record of positive reviews from other hosts.

Request to Book: For new or unverified guests. We confirm the purpose of their stay, who they’re travelling with, and how they intend to use the property.

If any red flags appear at any stage, the system prompts us to carry out additional manual checks, such as reviewing a guest’s online presence, before we decide whether to accept the booking. This combination of AI screening and human oversight ensures we keep occupancy high while prioritising responsible, respectful guests.

Yes, we strongly encourage all owners to have comprehensive insurance in place for short-term letting — including:

Homeowners / Buildings insurance – to cover structural damage from unexpected events like fire, storms, or burst geysers. It's best to inform your insurer that short-term holiday guests will be using your property.

Contents insurance – to protect furniture, appliances, and other household items from theft or accidental damage.

Public liability insurance – essential cover in case a guest is injured on your property or suffers loss during their stay.

While platforms like Airbnb and Booking.com offer limited damage protection, these are not a substitute for a proper short-term rental insurance policy.